Frequently asked questions and conditions

Kayaking in calm waters is the easiest way to try this activity for the first time. Lakes haven’t got the flow of a river nor the waves of the sea. You can only find a bit of wind. In the case of dangerous weather conditions, we reserve the right to cancel the activity.

We give you all the necessary material to do the activities in a comfortable and safe way. You just must bring comfortable clothes depending the time of the year, water and something to eat. Anyway, in each activity you will find a section where the requirements for each activity are shown.

The kayaking route in Mont-Rebei and the rest of the areas does not require great physical fitness, but the duration of the activities usually involves certain degree of fatigue.

In any aquatic activity, there is a risk of getting wet, although if you follow the advice of our guides, the probabilities are very low.

In paragliding, people from 5 years old and up to 120 kg weight, and in hang-gliding people from 12 years old and 75 kg weight.

Conditions

Zenith Aventura is a brand of Vall d’Àger Activitats S.L.U.

Before hiring an activity, the customer must inform about possible pregnancy, recent signs of anxiety, dizziness, vertigo, allergies, cardiovascular diseases or any other disease that could have relevance in the normal development of the activity. Furthermore, you undertake not be under the influence of alcohol, drugs, narcotics or any other medication that could have an impact on your normal physical or mental capacities.

The reservation is done when the client receives a confirmation email from Zenith Aventura.

When making the payment of the reservation, the client and all the registered people within the framework of the reservation will be subject to the general and specific terms and conditions of hiring at Zenith Aventura.

Cancellation: the client will be able to cease the requested or hired services, being entitled to the refund of all or part of the amounts paid to Zenith Aventura in accordance with the following conditions:

  • Refund of 100% of the total amount of the activity if the withdrawal occurs 4 days before the start day of the activity.
  • Refund of 50% of the total amount of the activity if the withdrawal occurs between 3 or 2 days before the start day of the activity.
  • If the withdrawal takes place when there are less than 48 hours left for the date of the activity, the returned amount will be at the discretion of the company.

Zenith Aventura reserves the right to cancel the activity due to force majeure, unusual and unpredictable reasons, like adverse weather situations that are a risk for the activity. The client is entitled to change the activity date or to the reimbursement of the amounts paid.

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